Angus MacRae Golf Membership is my video course. I email members short video lesson links and a page to print. A caddie who gives bad advice doesn't get paid. That's fair. Here is how my money-back promise works, card by card.
The short of it
- Books: 15 days to get all your money back, no questions.
- Membership: cancel in the 7 free days and there's no charge.
- Your first membership payment is covered too.
- Unsubscribing won't stop payments; cancel at consumer.hotmart.com.
The 15-day promise
How long is the money-back guarantee?
15 days from your purchase. Ask in that time: all your money back, no questions asked.
Each purchase keeps its own 15 days.
How to claim
What do I do to get a refund?
Use the refund link in Hotmart's purchase email. Or log in to consumer.hotmart.com and find the purchase.
Or write to [email protected], using the email you bought with.
Back to you
How do I get the money?
It goes back to the same card or PayPal. Your bank will usually show it within 5–10 business days.
Seven days on the house
Do I pay for the free trial if I cancel?
You pay nothing. Cancel within the 7 free days and you won't be charged.
First payment
Is the membership's first payment refundable?
Yes. The 15-day money-back guarantee covers the first membership payment.
Calling it a day
When can I quit the membership?
Whenever you like. At consumer.hotmart.com, open the membership, then payment settings, then cancel subscription.
video lesson emails carry on to the end of the month you paid. No more charges come after that. Months gone by aren't refunded.
A charge you didn't expect
What if I forgot to cancel?
Send me a note within 15 days of that charge and I'll refund it. Charged in error? The same applies.
Stopping the video lesson emails
Does stopping the video lesson emails stop the charges?
No. If you unsubscribe, only the emails stop. The payment keeps going until you cancel at consumer.hotmart.com.
Past 15 days
What if I'm past the 15 days?
The guarantee window has closed. If something's wrong, write to me all the same.
The address
Where should refund requests go?
To [email protected], with the email you bought with.
Fair's fair. — Angus
Something not right? Tell me at [email protected]. A good caddie listens first.